Returns Policy

Craigdon Mountain Sports
Internet Sales
Unit 2
Burghmuir Circle
Blackhall Industrial Estate
Inverurie
Aberdeenshire
Scotland
AB51 4FS

Tel: +44 (0) 1467 672927 (Monday-Friday, 8.30 am-5.00 pm GMT, calls charged at National rates)
Fax: +44 (0) 1467 629694
Email: sales@craigdonmountainsports.com

If you are not entirely satisfied with your purchase, you may return it for a refund or exchange within 14 days of the dispatch date provided that the goods are in a new and unused condition, with the original labels still intact.

Please note that this policy does not apply to items that have been specially ordered or personalized on behalf of the customer.

All postage charges will be the responsibility of the customer unless the item is faulty or there is an error in the delivery.

For your protection, we recommend you use a recorded delivery service with adequate insurance to cover the value of the item, as we regret we cannot be held responsible for items that are lost or damaged in transit.

If the item is faulty or has been damaged in transit, please notify us within 48 hours of receipt and we will arrange for the return and issue a replacement.

Once an item has been used we will be unable to refund or exchange unless the item is found by the manufacturer to have a fault owing to defective workmanship or materials.

This does not affect your statutory rights as a consumer.

Returns Procedure

To arrange a refund or exchange you must first obtain written authorization by sending an email to sales@craigdonmountainsports.com advising the reason you wish to return the item.

If you have any queries please contact our Internet Sales department at
sales@craigdonmountainsports.com or phone +44 (0) 1467 672927 .